Support

Talk to a person

Email support@samakasa.com and tell us what happened, in English or Filipino. SamaKasa is a small team, so replies can take a few working days; every message is read and answered by a person.

If your question is about money, include the date and amount of the entry or receipt, but never your sign-in code or anyone else's personal details.

Common questions

Most answers are on the landing page FAQ: what SamaKasa is, what is free for helpers, how offline mode works, and who can see the household record.

Your account and data

To download your record, use the export option on your household page in the app. To delete your account and erase your data, follow the steps on the account deletion page. If you cannot sign in but need your account removed, email us from the phone number or address on the account and we will verify and help.

Subscriptions and refunds

Employer subscriptions are billed by Apple or Google inside the app, never on this website. To change or cancel a subscription, use the subscription settings in the App Store or Google Play on your phone. Refunds are handled by the store you subscribed through, under their policies.